Asterisk
Open-source phone system for IVR menus, call queues and SIP lines. Agents take and make calls from the browser, with no desk phones.
Integrated with the REDLOTUS CRMREDLOTUS Managed Contact Centre
Better Connections. Better Business.
Build and manage your contact centre with Asterisk, VICIdial or our custom REDLOTUS Dialer, already integrated with our CRM. We provide IVR menus, call queues, recordings, reports and agent setup, backed by ongoing monitoring and technical support.
- IVR menus
- Call queues
- Recordings
- Reports
- Agent setup
- Monitoring & support
REDLOTUS Managed Contact Centre
Choose your dialer. We run it with you.
Pick the phone system that fits your team. Whichever you choose, it is connected to the REDLOTUS CRM, and we set it up and look after it with you.
VICIdial
Established outbound and blended dialer for large campaigns, connected to the REDLOTUS CRM so every call is logged against the customer.
Integrated with the REDLOTUS CRMREDLOTUS Dialer
Our own dialer inside the CRM: call lists, preview and progressive dialing, callbacks, retries and a do-not-call list, with the customer record on screen.
Integrated with the REDLOTUS CRMWhat we provide
- IVR menus
"Press 1 for sales" menus and business-hours routing, set up for you.
- Call queues
Calls wait in the right team's queue and ring the next free agent.
- Call recordings
Calls are recorded and kept with the customer's history.
- Reports
Calls, answer rates, talk time and results per agent and campaign.
- Agent setup
Agent logins, extensions and browser phones, plus training for your team.
- Monitoring & support
We watch the system and phone lines, and fix issues with you.
From initial installation to daily operations, we help your team handle customer calls and follow-ups efficiently.
Book a DemoNew · free web calling
Let your customers call you for free, from your website
A "Call us" button for your website or app. Customers enter their name and number, press call, and talk to your support team through the browser. No phone credit, no app, and every call lands in your CRM.
- AsteriskPBX & IVR menus
- VICIdialProven dialer
- REDLOTUSPredictive & AI dialer
- WebRTCBrowser phone, no app
- CRMScreen pop-up on every call
- SIPTrunks & local numbers
Inside the CRM
The whole story before you say hello
When a call connects, the agent already sees who is calling, what they bought, and every message they sent, on WhatsApp, webchat or phone.
- Customer card opens on answer
- Sensitive numbers stay masked until verified
- Calls, chats and emails share one timeline
NA
Nurul A.Example record · CUST-10482
- WhatsAppHi, is my order confirmed? I chose cash on delivery.
- DialerCampaign call put through to Agent Aina: payment promised for Friday.
- WebchatCan I change the delivery address?
- CallAgent Hafiz called back, address updated.
Illustrative example, not real customer data
What changes for your team
Built for teams that talk to customers all day
One inbox
Messages from WhatsApp and your website chat land in the same queue as call activity, tied to one customer record.
Calls from the browser
Agents call and answer from the CRM with a web phone. The customer's details open as the call connects.
A dialer that does the waiting
The predictive dialer calls ahead, skips voicemail and puts answered customers straight through, while keeping dropped calls under 3%.
Services
One platform, nine ways to reach your customers
Use one service or all of them. They share the same customer record.
All services- CRMCustom fields per business · Unique customer profile across channels · Bulk import and export
- Omnichannel customer communicationShared team inbox · Assignment and queues · History on every record
- WhatsApp & webchatWhatsApp messaging · Website chat widget · Photos, files and voice notes
- Free web calling for your customersFree for your customers to call · Name and number captured before the call · Rings your agents' browser phones, with the CRM record on screen
- Voice callingBrowser web phone · Customer popup on answer · Recordings, call logs and reports
- AI voice agents Coming soonInbound AI receptionist · Outbound confirmations and reminders · Handover to a human agent
- Sales & order workflowsOrder tracking from chat to delivery · Cash-on-delivery confirmation calls · PDF invoices sent by WhatsApp or email
- Debt collectionPredictive dialer with account popup · Calling windows, holidays and contact limits · Do-not-call list and callbacks
- Managed contact centreAsterisk, VICIdial or the REDLOTUS Dialer · IVR menus, call queues, recordings and reports · Agent setup, monitoring and technical support
Debt collection
Collections that follow the rules by default
Calling hours, contact limits and data masking are set per client and enforced before every call, manual or automated.
08:00–20:00
Calling windows
Calls outside the hours you set are blocked, including public holidays.
Max / day
Contact limits
Each number has a daily and weekly call limit that agents, campaigns and the dialer all respect.
****1234
Masked details
Account and IC numbers stay hidden until the agent verifies the caller and reveals them. Every reveal is logged.
Pricing
Simple packages, priced per agent
Start with the CRM, add the packages your team needs: omnichannel inbox, AI voice agents, website sales and order workflows, or debt collection and a managed contact centre. Send us a quote from another provider and we will do our best to beat it.
Getting started
From first call to live in four steps
Demo & discovery
We show the system and map your calls, team size and workflows.
Installation
Your phone system, dialer, phone lines and CRM workspace are set up and connected.
Agent setup
Agents, IVR menus and queues are configured, and your team is trained.
Daily operations
We monitor the system, share reports and provide ongoing technical support.
Already a client?
Sign in to your REDLOTUS CRM workspace.