CRM
Customer records, contacts, activity history and custom fields your team defines, with roles and permissions for managers and agents.
- Custom fields per business
- Unique customer profile across channels
- Bulk import and export
Services
What REDLOTUS does
Nine services that work together in one platform, sharing one customer record.
Omnichannel customer communication
One shared inbox for every channel, with assignment, queues and full conversation history on each customer.
- Shared team inbox
- Assignment and queues
- History on every record
WhatsApp & webchat
Handle WhatsApp conversations and website chat from the CRM, with photos, files and voice notes, and every message on the customer's record.
- WhatsApp messaging
- Website chat widget
- Photos, files and voice notes
Free web calling for your customers
Add a "Call us" button to your website or app. Your customers talk to your support team for free from their browser, with no phone credit or app needed, and each call arrives in your CRM with their name and number.
- Free for your customers to call
- Name and number captured before the call
- Rings your agents' browser phones, with the CRM record on screen
Voice calling
Agents make and take calls in the browser, with call recording, call logs, and the customer's record opening as the call connects.
- Browser web phone
- Customer popup on answer
- Recordings, call logs and reports
AI voice agents Coming soon
Automated voice agents answer routine calls and make outbound confirmations and reminders, then pass the call to a person when needed.
- Inbound AI receptionist
- Outbound confirmations and reminders
- Handover to a human agent
Sales & order workflows
Take orders from WhatsApp, chat, calls or your online shop (WooCommerce, Shopify or your own website), confirm cash-on-delivery orders by phone before shipping, track delivery and send invoices, all in the CRM.
- Order tracking from chat to delivery
- Cash-on-delivery confirmation calls
- PDF invoices sent by WhatsApp or email
Debt collection
Collection workflows with a predictive dialer, account details shown on answer, and calling hours, public holidays and contact limits set per client and enforced before every call.
- Predictive dialer with account popup
- Calling windows, holidays and contact limits
- Do-not-call list and callbacks
Managed contact centre
Build and manage your contact centre with Asterisk, VICIdial or our custom REDLOTUS Dialer, already integrated with our CRM. From initial installation to daily operations, we help your team handle customer calls and follow-ups efficiently.
- Asterisk, VICIdial or the REDLOTUS Dialer
- IVR menus, call queues, recordings and reports
- Agent setup, monitoring and technical support
Pricing
Simple packages, priced per agent
Start with the CRM, add the packages your team needs: omnichannel inbox, AI voice agents, website sales and order workflows, or debt collection and a managed contact centre. Send us a quote from another provider and we will do our best to beat it.
Not sure which you need?
Tell us how your team works and we'll suggest a setup.