Platform tour
See everything your contact centre runs on
One platform for calls, chats, collections, appointments and sales, with live supervision and reports. Every screen below is from our demo workspace, with invented customers and figures.
No sign-up: look around a demo contact centre with invented data.
Watch the debt collection journey: the collector's first call, then the AI agent's follow-ups, day by day.
CRM
Every customer, every call, in one record
- Customer history across calls, WhatsApp, chat and email
- Your own customer fields, tags and import from Excel
- Clear daily view of calls and activity
Omnichannel inbox
WhatsApp, website chat and email in one inbox
- Assign chats, quick replies and an AI chat assistant
- First-response time and customer ratings per agent
- Every conversation linked to the customer record
Customer service
Tickets with response-time targets
- Tickets from email, chat, WhatsApp or a phone call
- Response and resolution targets by priority; late tickets stand out
- Notes, owners and a full history on each ticket
Outbound dialer
Preview, progressive and predictive campaigns
- Predictive dialling with answering-machine detection
- Call scripts that fill in the customer's details, with objection answers
- Calling hours, retries and do-not-call rules per campaign
Debt collection
Promises to pay, payments and collector performance
- Promise to pay recorded on the call, with SMS and WhatsApp reminders
- Payments matched to promises; broken promises called again
- Your client's CRM sends accounts and receives every result
Voice burst
Check numbers before your agents call them
- Voice burst grades every number: live person, voicemail, switched off, invalid
- Smart lists keep only reachable numbers
- Dead numbers are never called again, saving agent time
Appointment setting
Book appointments on the call
- Booked in the call result, with confirmation by SMS or WhatsApp
- Reminders before the appointment; reschedule, done or no-show
- Branches, video calls and staff per appointment
Tele-sales
Sales from the call, with conversion and commission
- Offers list with prices; the sale is captured on the call
- Conversion per connected call and revenue per agent
- Commission worked out for you
Live supervision
A live wallboard, and listen, whisper or barge
- Calls waiting, service level, agents ready and on break
- Supervisors listen in, coach the agent privately, or join the call
- Agent status: ready, wrap-up, break, lunch, meeting, training
Reports
Reports and a daily summary by email
- Calls, answer rate, talk time and missed calls by day, agent and campaign
- Agent time: logged in, idle, wrap-up, pause, occupancy, calls per hour
- A daily summary emailed to your managers
Call quality
Score calls and coach your team
- Your own scoring form, with must-have points
- Listen to the recording while you score; agents see their feedback
- Search and download recordings; keep them as long as you need
See it with your own data
Want to try it yourself? Book a demo and we'll walk you through the platform with your own use case.