REDLOTUS
Demo · all names, accounts and amounts are fictional

Debt collection journey: agent call, then the AI agent follows up

Watch a debt collection account the way your team and the AI agent work it: the collector's dialer call, the recordings, the AI's WhatsApp follow-ups and its own calls, payment, and the reports.

The real system, step by step

These are the actual screens of the REDLOTUS debt collection portal (demo workspace, invented data): what the collector sees from signing in to saving the result, and what the supervisor sees in the reports.

Open the live demo as a collector…as a supervisor

Simulator: two real-life cases, from the dialer to the money

Case A: the customer pays in full during the collector's call. Case B: the customer promises, misses the date, and the AI agent follows up until he pays. Press Play, or click any step. Turn the sound on to hear the dialer, both sides of every call, WhatsApp and payment.

    60 days, five accounts

    Five demo accounts from one creditor campaign. Press Play and watch 60 days: the collector makes the first call, then the AI agent sends confirmations and reminders, calls when a promise breaks, negotiates inside the creditor's limits, and hands over to a person for hardship, approvals and field visits.

    Day 0Mon 2 Nov 2026

    The journey every account follows

    CollectorAI agentCustomerCRM automaticSupervisorNew = newest features
    Promise broken (due date + 1 grace day): the journey starts again. AI WhatsApp, then an AI call to agree a new date.
    Hardship ("lost my job", "sakit", "hilang kerja"): all automation stops on the account and a collector calls back.
    Dispute or "not my account": automation stops; the account goes to a supervisor. The AI never argues.
    Paid in full: thank-you message with receipt, journey ends, creditor report updates.

    Rules the AI agent cannot break

    • Messages and calls only in the set hours (default 9am–8pm, Malaysia time).
    • Fair-contact limits: at most 1 message a day and 3 a week per account.
    • Hardship or dispute words stop everything; a person takes over.
    • Do-not-call numbers are never called or messaged.
    • The creditor's "never say" words are blocked in AI calls and messages.
    • Plans only within the creditor's limits (e.g. up to 6 months, first payment 20%+).
    • Discounts or settlements wait for a supervisor's approval.
    • A bank slip never counts by itself: the team checks it. Online payment counts when the gateway confirms.
    • No debt details on voicemail or to a third party who answers.
    • Every message, call, promise and payment is logged on the account.

    See it in the real CRM

    Open the demo workspace (no sign-up, made-up data) and look at the card arrears campaign: its journey, promises, payments and the creditor report. Or book a demo and we run the journey live on your own phone.