Privacy Notice

Last updated: 2 October 2026

Who we are

This notice explains how REDLOTUS (SSM 201901036370 (1345700-D)) ("REDLOTUS", "we") handles personal data collected through redlotusit.net. Our office is at Lot T2-1, 2nd Floor, Wisma SPS, Jalan Imbi, Bukit Bintang, 55100 Kuala Lumpur.

What we collect

• Enquiry form: your name, company, email, phone number (optional), topic and message.
• Free web call ("Call us"): your name and phone number, which you enter before the call, the page you called from, and call details such as time and length. Calls may be recorded for quality.
• Website chat: the messages you send, and any name or email you choose to give.
• Technical data: IP address, browser type and request times in server logs, kept for security and to prevent abuse.

Why we use it

• To reply to your enquiry or support request.
• To keep the website and chat secure and free of spam.

We do not sell personal data. We do not use it for marketing unless you ask us to.

Third-party services

The contact page can show a Google Map. The map loads only when you choose to open it, and Google then processes data under its own privacy policy. Website fonts are loaded from Google Fonts. When you use the "Call us" button, your browser contacts a Google STUN server to set up the audio connection, which shares your IP address with Google. We do not use analytics or advertising cookies.

How long we keep it

Enquiries and chat history: up to 24 months after our last contact with you. Recordings of web calls: 24 hours. Server logs: 30 days. Encrypted backups: 7 days. We delete data earlier if you ask us to and the law allows it.

Where it is stored

Data is stored on servers that we manage, hosted by a data-centre provider, with access limited to authorised staff. Encrypted backups (which only we can unlock) are kept with a cloud storage provider that may store them outside Malaysia.

Your rights

You may ask to access or correct your personal data, limit how it is used, or withdraw consent, by contacting info@redlotusit.net. We will respond within the time the law requires.

Bahasa Malaysia

A Bahasa Malaysia version of this notice is being prepared. Until it is published, please contact info@redlotusit.net and we will explain this notice in Bahasa Malaysia.